How to Order Offline    |    Shipping Options    |    Delivery Times  |    Repair Service 

Our shopping cart service provides a secure online environment for placing your orders.   After you submit an order, expect a prompt e-mail reply, verifying that it has been successfully transmitted; and a second e-mail notice on the day we ship (usually 1-3 days).

We have an absolute privacy policy around here.  We will not "collect" your personal information for our own use, nor will we share it with others, ever.
 

Ordering by E-Mail

Ordering by Mail or FAX

Ordering by Phone

Contact Us

E-Mail Customer Service:
cs@thesilvermesa.com

Telephone Assistance:
(week days, 9-5 CST only)
Toll Free 1-800-743-3103
Alternative (not free): 1-928-778-4457

FAX Number:
(24 hours, eight days a week)
1-928-778-4457

Mailing Address:
The Silver Mesa
PO Box 11616
Prescott, AZ  86304

Exchanges and Returns

If you're not satisfied with an item, please return it to us for an exchange or a refund of its purchase price.
A. Follow the instructions on the packing slip enclosed with your order.
B. For a quick reorder, just call or fax it in to us.  Or include your reorder with your return.
C. Send your return via any UPS shipper or mail.  (Many supermarkets now ship UPS packages, even on nights and weekends.)
UPS returns must be addressed to:
  The Silver Mesa
   622 Bird Street
   Prescott, AZ  86301
U.S. Mail returns must be insured and shipped to our Mailing Address
 

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Ordering by Mail or Fax:
Mail orders can be placed with a personal check, money order or credit card.
Fax orders must be placed with a credit card only.
Be sure to include the expiration date of the card, and the Card Holder's signature on your the order.

Ordering by Phone:
Before you call, please jot down the product number and description of item(s).  Have your credit card number and expiration date handy.  Credit cards only; sorry, no COD's.  Dial 1-800-743-3103, during our regular business hours.

• UPS Ground/USA - FREE! on orders over $50
• UPS 3-Day
• UPS 2-Day
• Next Day Air

If  you request UPS 3-Day or 2-Day shipping, and we determine the Guaranteed Ground delivery time to your location to be the same or less, we'll ship Ground and adjust your shipping charge, accordingly.  

Estimated Delivery Time
We usually ship within 48 hours.  UPS Ground delivery times vary from 1-7 business days, depending on how far away you are from Arizona.

Printable
Phone/Fax
Order Form
Print this form
or just use it as a 
guide for writing
up your order.

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